me
You are currently in the process of rolling out a new version of Windows Live Hotmail. You appear to have gone right to the finished product without offering it to beta testers that tested your last version through Microsoft Connect. Why haven't you allowed the testing community to try it out before going live? As you are aware, the point of beta testing is to find bugs before they cause disasters and to validate designs. You know it works because the current version of Windows Live Hotmail was one of the smoothest web-based releases thanks to the beta testers who made you aware of problems you didn't even know you had. What happened this time?
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Windows Live Hotmail Technical Support
Thank you for writing to Windows Live Hotmail Technical Support.and I appreciate your feedback about the changed of your Windows Live Hotmail account. You are would like to know why the new version does not have any beta tester before it rolled out. I understand how inconvenient it may be for you and realize how important this issue to be resolved immediately.
Windows Live Hotmail has just released a new version to provide better user experience. We understand this change may have come as a surprise to you, but we strongly feel you will soon have a much better experience with the new Windows Live Hotmail. As always, your satisfaction is our main goal.
Of course, all your information (contacts, calendar, and e-mail address) is still the same and there are some great new features that customers have requested. You can now sign in to Web Messenger within your Windows Live Hotmail account and on top of that you would be able to access your account 70% faster.
To learn more about the new features and benefits of Windows Live Hotmail, please visit:
http://www.windowslive-hotmail.com/comingsoon/en-us/default.htm
We recognize that a change like this can feel unexpected and surprising, and we are eager to hear your feedback (both positive and negative) about the auto-upgrade process.
to send your feedback:
1. Please go to http://feedback.live.com/eform.aspx?productkey=wlmail&page=wlfeedback_home_form
2. Select the first option in the drop-down list, "I want to provide feedback on the automatic update to Windows Live Hotmail."
or click on the help icon "?" and choose "Feedback" on the upper right side of the page.
You are valuable at Windows Live and we look forward to provide you with consistent and effective service. We appreciate your input and involvement in our Windows Live products.
Sincerely,
Windows Live Hotmail Technical Support
