Me
Hello I have noticed in your recent members communications emails that you are slowly rolling out a new user interface and some upgraded features in the next build of Hotmail. I am curious to know why there does not appear to be an entry in the Microsoft Connect Community web page for debugging and feedback? The last time you made any major changes to Hotmail, you allowed people who were interested in debugging the current version of Hotmail to do so through the connect web page. In this case, you appear to be going from alpha-testing production without beta- testing in between. I am one of the people still listed on Microsoft connect as a tester for Windows Live Technology and was wondering if you gave any testers the heads-up so it could be tested in real world conditions. Are you so confident about the new design that you decided to just release it into the wild and hope it works? If that is the case I hope it works and doesn't crash the system. If it does, you are going to have a very large crowd of angry users. Hope it goes well.
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Windows Live Hotmail Technical Support
Thank you for writing to Windows Live Hotmail Technical Support Team. and I understand that you want to know why it does not appear to be an entry in the Microsoft Connect Community web page for debugging feedback when realizing a new user interface and some upgrade features. I know how important it is for you to know that Windows Live Hotmail is realizing a new user interface.
Windows Live Hotmail has just released a new version to provide better user experience. We understand this change may have come as a surprise to you, but we strongly feel you will soon have a much better experience with the new Windows Live Hotmail. As always, your satisfaction is our main goal. Of course, all your information (contacts, calendar, and e-mail address) is still the same and there are some great new features that customers have requested. You can now sign in to Web Messenger within your Windows Live Hotmail account and on top of that you would be able to access your account 70% faster. To learn more about the new features and benefits of Windows Live Hotmail, please visit: http://www.windowslive-hotmail.com/comingsoon/en-us/default.htm Matthew, we recognize that a change like this can feel unexpected and surprising, and we are eager to hear your feedback (both positive and negative) about the auto-upgrade process. To send your feedback: 1. Please go to http://feedback.live.com/eform.aspx?productkey=wlmail&page=wlfeedback_home_form 2. Select the first option in the drop-down list, "I want to provide feedback on the automatic update to Windows Live Hotmail."
or click on the help icon "?" and choose "Feedback" on the upper right side of the page.
You are valuable at Windows Live and we look forward to provide you with consistent and effective service. We appreciate your input and involvement in our Windows Live products.
Sincerely,
Windows Live Hotmail Technical Support
Good Technical Support Not
