Tuesday, September 1, 2015

The Canadian Transportation Agency INFORMATION FOR SKYGREECE TICKET-HOLDERS copy


The Canadian Transportation Agency is providing the following advice to passengers who hold tickets for travel on SkyGreece.

If you have purchased a ticket but have not yet travelled, or you are still in transit and your air carrier ceases operations, you should contact your travel agent or other transportation providers as soon as possible to make alternate arrangements.

If you have purchased travel insurance, you should contact the insurance company to see if you are covered.

If you have an unused ticket, you may be eligible for a refund from your credit card company or certain provincial government authorities responsible for travel. Passengers whose travel agents are registered in Ontario, Quebec or British Columbia may contact the following provincial authorities for advice on claims for reimbursement:

Travel Industry Council of Ontario (TICO)
Tel.: 1 888-451-8426
Email: tico@tico.ca

Office de la protection du consommateur
Tel.: 1-888-672-2556

British Columbia
Business Practices and Consumer Protection Authority
Tel.: 1-888-564-9963
Email: info@consumerprotectionbc.ca

Residents of other provinces or territories or persons outside Canada should contact their travel agents.

The Agency can handle certain air travel complaints about flights originating in Canada or where the ultimate ticketed destination is Canada by domestic and foreign carriers. Visit our Air Complaints page for information on how the Agency handles complaints related to flight disruptions.