Emergencies 24/7
For emergency help during business hours, call your nearest embassy or consulate directly. Or you can contact our Emergency Operations Centre in Ottawa anytime at:
Telephone:
from outside Canada
from inside Canada
• 613-996-8885 (call collect where available)
• Toll free numbers available in some countries • 1-800-267-6788
• 613-944-6788
TTY:
• 613-944-1310
• 1-800-394-3472 (toll-free from the U.S. and Canada only)
E-mail:
• mailto:sos@international.gc.ca
• or use our on-line form
During large-scale emergencies, you may be asked to leave a message. Please follow the instructions carefully and an operations officer will get back to you within 15 minutes.
Stolen or lost passport
If a passport is lost or stolen abroad, you must report it to:
•the nearest Canadian government office abroad, and
•local authorities.
General enquiries
Canadian government offices abroad
Headquarters in Canada
Consular Services
Foreign Affairs and International Trade Canada
125 Sussex Drive
Ottawa, ON. K1A 0G2
Telephone: • 1-800-267-6788 (toll-free from U.S. and Canada only)
• 613-944-6788
TTY:
• 1-800-394-3472 (toll-free from U.S. and Canada only)
• 613-944-1310
E-mail:
voyage@international.gc.ca
Technical help
For help with the Travel.gc.ca website
For help with the on-line Registration of Canadians Abroad (ROCA) service
Partners for safe travel
For information about partnering opportunities with the Government of Canada to promote safe travel:
E-mail: voyage@international.gc.ca